FAQ

 

 

What if only part of my order has arrived?

Please check at the point of delivery that you have received all of the items stated on the delivery note. If anything is missing, please clearly mark it on the delivery note and inform the logistics team. They will then, subject to stock availability, make arrangements for another delivery free of charge.


Delivery Time for custom made items: 

Custom-made items around 6~8 weeks .


Can you dispose of my old furniture?

Yes, our logistics team can do that with a charge depends on the size of the dispose items.


Which days do you deliver on?

Free deliveries occur between 9am and 6pm, Monday to Friday (you will be given a three-hour delivery window prior to delivery).  Surcharges apply should you require a Saturday delivery or out of office hours.


Will you assemble the furniture?

Deliveries include free assembly / installation.  This includes removal of unwanted packaging (which is taken away to be recycled). 


How do I complain to thanksliving if I'm not happy?

In the unlikely event that you do not receive the service you expect, please e-mail sales@thanksliving.com.hk or contact our showroom and ask to speak to the Retail Sales Manager who would be happy to assist you further.  We take any complaint seriously and will aim to have your issue resolved to your satisfaction as soon as possible.